✦We only refund items that were incorrectly sent or missing from your order, it must be reported to us within 24 hours of order being delivered. We do not ship replacements.
✦No exchanges PLEASE NOTE: ALL POSTAGE COSTS FOR RETURNS MUST BE COVERED BY THE CUSTOMER UNLESS IT IS OUR FAULT HOW DO I CANCEL OR EDIT A PLACED ORDER? To cancel an order you placed, please contact us through our contact form with the subject 'Order Cancellation' followed by your order number (ex. 'Order Cancellation (#1234)'). NO edits can be made once the order is placed. .
WHAT HAPPENS IF THE ITEM I ORDERED IS OUT OF STOCK? All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods where demand may outweigh the amount of stock we have and we may not be able to fulfill your order. If this is the case, we will let you know as soon as possible or simply refund you.
WHEN WILL MY ORDER BE SHIPPED? If the items are IN STOCK any orders placed Monday-Friday before 5PM ET will begin processing that day, excluding holidays, and shipped either the same day or the next day. Orders placed after 5 PM ET will begin processing the next business day. Orders placed on Friday after 5 PM ET will begin processing on the following Monday. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. ORDERS ARE NEVER SHIPPED ON SATURDAY . *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS All packages are shipped via USPS First Class. First Class takes up to 3 business days to ship anywhere in the United States. We are not responsible for any lost items during shipping. USPS should be contacted if any packages are lost. If you want coverage on your package you will have to pay $20.
WHAT METHODS OF PAYMENT DO YOU ACCEPT? We accept PayPal and the following credit cards through PayPal: Visa, Master Card, Discover and American Express. IS MY PRIVACY AND PERSONAL INFO SECURE ON YOUR SITE? All payments accepted on the site are processed by PayPal, and as such, your information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).
HOW DO I GET IN CONTACT WITH YOU FOR MORE QUESTIONS? If you have any additional questions, feel free to send us an e-mail at: [email protected]
HOW DO I USE DISCOUNT CODES IN YOUR SHOP? Upon adding products to the cart, you can enter a discount code in the input field labeled 'discount code' and then click the 'update total' or 'apply' button.
HOW DO I CHECK THE STATUS OF MY ORDER? You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. A tracking number will be sent when the order is shipped. PLEASE DO NOT EMAIL ME BEFORE THE PROCESSING DAYS ARE OVER ASKING FOR AN UPDATE (simply because there is no update, I am working to fulfill your order completely and with love before your due date )
WHAT SHIPPING METHODS DO YOU USE? REGULAR ORDERS PROCESSING TIME 2-7 BUSINESS DAYS NOT INCLUDING WEEKENDS OR HOLIDAYS!! WHOLESALE ORDERS PROCESSING TIMES 7-21 BUSINESS DAYS NOT INCLUDING WEEKENDS OR HOLIDAYS!! PLEASE NOTE EVERYTHING IS HANDMADE !
HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED All sales are final. If product is damaged when received, please contact me immediately and no later than 2 business days after you have received the item. Refund must be made within 24 hours of your purchase.
WHAT ARE THE INGREDIENTS IN THE LIPGLOSS? INGREDIENTS:HYDROGENATED POLYISOBUTENE (AND) ETHYLENE/PROPYLENE/STYRENE COPOLYMER (AND) BUTYLENE/ETHYLENE/STYRENE COPOLYMER, SWEET ALMOND OIL, VITAMIN E, LIQUID CONCENTRATE/MICA/VEGAN LIQUID COLORING